Terms of Service & Liability Agreement

1. Role Definition & Scope of Authority

Agency Status: TrustLink Africa acts strictly as Verification and Procurement Agents. We are your eyes, ears, and hands on the ground in Nigeria.

Not a Guarantor: We are not a product manufacturer, retailer, or guarantor. Our mandate is to verify, procure, and ship based on the visible quality and parameters you provide at the time of purchase.

Third-Party Vendors: We do not own, control, or manage the third-party local vendors, artisans, or property developers you wish to engage.

2. Limitation of Liability & Outcome Guarantees

We sell specific, verifiable outcomes (inspections, purchasing, and shipping). Because every request involves third parties, we must enforce the following liability boundaries:

• Subjective Quality & Durability: While we conduct thorough Quality Assurance (QA) based on your instructions (e.g., checking fabric tears, verifying correct colors, or ensuring an item matches a photo), we are not liable for the long-term durability, subjective performance, or hidden defects of a product once it is delivered.
• Vendor Non-Performance: If a vendor you independently selected fails to deliver, delivers late, or acts fraudulently, we cannot be held financially liable for your lost funds. We highly recommend utilizing our Package A: Vendor Verification service before sending money to unknown vendors.
• Shipping & Transit: Once we securely repackage your items and hand them over to our trusted international freight partners (e.g., DHL, GIG Logistics), liability for lost or damaged goods transfers to the shipping carrier. We will actively assist you in filing claims with the carrier, but we are not directly liable for transit damages or customs confiscations.

3. High-Value Items Policy

To protect both our staff and your financial assets, we maintain strict protocols regarding the handling of high-value goods:

• Restricted Direct Procurement: We do not directly procure high-value assets (such as gold, precious jewelry, vehicles, or real estate) using our internal escrow funds.
• Client-Direct Payment Required: For items of extreme value, we will happily execute Package A (Vendor Verification), Package B (QA & Shipping Only), or Package C (Property Check), provided that you have sourced the vendor yourself and paid them directly. We will only act as the verifiable handover agent in these scenarios.

4. Financial Terms & Refunds

• Procurement Fees (Package B): For Package B (Purchase & Ship), our fee is 15% to 20% of the total item cost, subject to a strict minimum fee of $40 USD, whichever is greater.
  • 15% — single-vendor, online, or one-stop-shop purchases
  • 20% — multi-vendor, complex, or high-intensity sourcing
• Non-Refundable Services: Fees paid for Package A (Vendor Verification) and Package C (Property Checks) are strictly non-refundable once our staff has been deployed to the location, regardless of the outcome of the verification. For example, if we discover the vendor is a scam, our verification service has successfully done its job and the fee is fully earned.
• Escrow & Currency: All procurement funds must be cleared in our US accounts before our Nigerian operations team will disburse local funds to vendors. We are not responsible for delays caused by banking or platform holds.

5. Force Majeure (Unforeseeable Circumstances)

Operating in Nigeria comes with unique infrastructural realities. We are not liable for delays in our services caused by circumstances beyond our reasonable control. This includes, but is not limited to:

• Severe weather or flooding preventing travel to a vendor or property.
• Sudden government mandates, curfews, or civil unrest.
• Widespread telecommunications or banking network outages that delay payment processing or video calls.
• Customs delays or sudden changes in export regulations.

We will always communicate these delays transparently and immediately if they occur, adjusting our timelines accordingly.

6. Agreement & Acceptance

By submitting an order request and funding your initial invoice, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. A digital checkbox acknowledgment is captured and timestamped at the point of each order submission, and stored in your account history.